FAQ

Frequently Asked Questions

Popular Questions

How To Take Care of Your White Shirt

How does the referral code work?

Why the price for Relax Fit & Plus Size are higher?

Oxwhite shirts are supposed to be non-iron, so why does my shirt still crumple after washing?

Why Pre-order?

Shipment date

How to select a size?

Do you have options for women?

About Oxwhite Classic

How do I care for my shirt?

What types of fabrics do you use?

I’m not sure how to select a size.

What is the difference between Supima cotton and regular cotton?

Does your Non-Iron really work?

What is the 2 in 1 Cuff?

Do you offer other cuttings besides the Tailored Asian Slim Fit?

Do your shirts have front pockets?

Do you offer styles with short sleeves?

Do your shirts come with removable collar stays?

Do you offer XXL or XXXL size?

Do you offer any colour other than White?

Do you take corporate or bulk orders? What is the minimum order quantity (MOQ) for bulk orders?

When will you have more SKUs? Do you plan to launch other products such as pants or suits?

Do you have other fabric choices besides Supima Cotton?

Do you have a physical storefront?

Who designs your clothing?

Do you do customization or initial embroidery on the shirt?

Order Issue

How to order?

Do I have to open an account to shop at OXWHITE?

How do I see the status of my order?

Can I get a refund if the price has changed since I ordered it?

Can I amend/cancel my order after I’ve placed it?

Do you have any ready stocks? Can I make a purchase and receive an immediate shipment?

Payment, Promos & Gift Vouchers

What are the payment methods available?

How do I update my payment info?

Why did PayPal charge me 1 USD?

Why can’t I make a PayPal payment with my American Express card?

How does the promotion codes work?

Will you have the promo RM 0.99 again?

Why is my promo code not working?

Why PayPal can't process my payment?

Delivery

What is the “fulfillment status” about?

Where can I find my tracking number?

Where do you deliver to?

How long does delivery takes?

Will my parcel be charged customs and import charges?

What happens if I’m not in when my order arrives?

Returns & Refund

I want to return my purchase, what do I do?

What's the timeline for my refund?

Can I exchange my order instead of returning it?

How will I know when my return is completed?

Technical

How do I sign up for an account?

How do I sign in to my account?

How do I unsubscribe from Oxwhite marketing emails?

Need help fast?

How do I reset my password?

Press

Do you have a press kit?