Easy Returns for all of our products.
We offer 365 days easy returns for our Apparel Collection.
We want you to be fully satisfied with every product that you purchase from www.oxwhite.com and we understand that it may be tricky when it comes to choosing a perfect fit apparel when purchasing online. If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you may return the product within 365 days of delivery for a 1 to 1 exchange.
We offer 30 days easy returns for our Ultralight Business Backpack Collection.
We want you to be fully satisfied with every product that you purchase from www.oxwhite.com. If there’s any sign of manufacturing defect on the item that you have purchased, you may return the product within 30 days money-back guaranteed or for a 1 to 1 exchange. Please note, however, the item backpack will have to be in the exact same condition as when you’ve received it and with the original packaging.
You can choose one of the following return options:
Exchange your item for a different size (Apparel)
Replacement for a wrong or defective item received (Apparel & Backpack)
A full refund to your original payment mode (Apparel 365-days & Backpack 30-days)
No nonsense return policy.
Merchandise must be returned within the stated period of time from the date the item is received.
Postage is to be borne by the customer in the event of an exchange or return
To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s) and with tags attached to the product.
Returns/exchanges may take up to 10 - 15 business days, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
Products showing excessive wear and tear
Products lost or damaged due to fire, flood, or natural disaster
Products with a missing label or label that has been defaced/removed or the item has been washed.
Products returned for personal reasons unrelated to product performance or satisfaction
Products that have been soiled or contaminated.
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed.
Exchange/Refund for any purchases from any retail outlet / experience store are to be referred back to their respective Return Policy. Online purchase's return policy does not apply to all physical store purchases.
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
For Billplz or iPay88 payment option, please ensure that the following details are provided completely and correctly:
Account Holder's Name:
Identification No./Passport No:
* For the vast majority of returns, it takes about 15 - 20 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory, and complete your refund.
OXWHITE reserves the rights to withhold any refunds if your original item have not reached our warehouse.
Ensure that refund details given are correct and complete.
Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.
If you placed your order using Guest Checkout and don’t have a OXWHITE account, please create a OXWHITE account to initiate an exchange or return.
For all return, exchange or refund requests, please drop us an email at email@example.com with your order number and request and we will attend to your email within 1 – 2 business days.