Easy Returns for all of our products.

We offer 30-days money back guaranteed.
We want you to be fully satisfied with every product that you purchase from www.oxwhite.com and we understand that it may be tricky when it comes to shopping online. If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you may return the product within 30-days for an exchange or a refund. Please note that the product will have to be in the exact same condition as when you have received it and with the original packaging.

*Please note*

Due to hygiene reasons, returns and exchanges will not be accepted for all products listed below.
- WOMEN COMFY BIKINI PANTIES
- BATH TOWEL, FACE TOWEL & HAND TOWEL
- MEN TRUNKS / MEN COMFORTFLEX TRUNK
- LOUNGE WEAR
- MEN EVERYDAY BOXERS
- NATURAL LAUNDRY LIQUID 1L
- SANITISER MIST 1000ML
- BAMBOO FIBRE COTTON BATH TOWEL
- MEN BRIEFS
- PREMIUM BATH TOWEL
- OXWHITE BREATHEASY FACE MASK
 
You can choose one of the following return options:
Exchange your item for a different size or a replacement for a wrong or defective item received or a full refund to your original payment mode.

No nonsense return policy.

Items you wish to return need to be sent to us 30 days from the date you received your parcel. We will accept online returns via mail only. No walk-in allowed.
Postage is to be borne by the customer in the event of an exchange or return.
To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s) and with tags attached to the product (Please be sure to not discard any packaging materials)
Any Promotional Product cannot be Return for Full Refund, only applicable for Exchange unless it is deemed as Out of Stock/Discontinue by Oxwhite.
Any product received as Free Gift is not applicable for Cash Refund/Voucher/Exchange.
Returns/exchanges may take up to 10 - 15 business days, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.
 
Important information
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
Products showing excessive wear and tear.
Products lost or damaged due to fire, flood, or natural disaster.
Products with a missing label or label that has been defaced/removed or the item has been washed.
Products returned for personal reasons unrelated to product performance or satisfaction.
Products that have been soiled or contaminated.
Products that are found to be non in accordance to OXWHITE Return/Exchange/Refund policy but yet is posted to our warehouse/premise shall not be entitled for Return to customer unless cost is borne by customer.

Exchange Eligibility

Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed.
Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
Please do not discard any packaging material and ensure everything is returned in the same condition as you’ve received it.
OXWHITE reserves the rights to not accept any return requests which does not meet our standard return policy.
In the event if the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
Should you require further information or assistance in regards to this return, please do contact us at hello@oxwhite.com.

Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
For Billplz payment option, please ensure that the following details are provided completely and correctly:
Bank Name:
Account Number:
Account Holder's Name:
* For the vast majority of returns, it takes about 15 - 20 Business Days for us to get your package at the fulfilment Centre, inspect your return, process it into inventory, and complete your refund.
*If you paid by card, we will refund the balance to the card originally used.

Please note:
OXWHITE reserves the rights to compensate/alter/refund any Non-deliver item that failed to reach customer within 60 days after order is placed as deemed fit by OXWHITE.
OXWHITE reserves the rights to withhold any Exchange/Return/Refund if your original item has not reached our warehouse/premise.
Ensure that refund details given are correct and complete.
Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.
If you placed your order using Guest Checkout and don’t have a OXWHITE account, please create a OXWHITE account to initiate an exchange or return.
For all return, exchange or refund requests, please drop us an email at hello@oxwhite.com with your order number and request and we will attend to your email within 1 – 2 business days.
 
Colors and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your electronic device, and we cannot guarantee that yours will accurately display such colors.   
An item's measurements stated on Oxwhite.com are only approximate values to give you a better understanding of the products. They are not a guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in production.

*OXWHITE reserves the rights to not accept/process any return requests which does not meet our standard return policy. *

*YOU EXPRESSLY UNDERSTAND AND AGREE THAT OXWHITE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM, YOUR USE OR INABILITY TO USE OUR WEBSITE; THE USE OF ANY CONTENT OR OTHER MATERIAL ON OUR WEBSITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OR FROM OUR WEBSITE; UNAUTHORISED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA SENT OR RECEIVED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF OUR WEBSITE.

OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH YOUR ORDER ON OXWHITE.COM SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.

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