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OXWHITE’s bags are crafted from the finest materials, adhering to our exacting standards. However, like any other product, they are not indestructible and may eventually require repair or refurbishment. In such instances, you'll find that we uphold the same standard of excellence in our customer experience as we do in our products.

OXWHITE’s Limited Warranty:

OXWHITE is dedicated to providing customers with an outstanding ownership experience, making three key commitments:

  • Enjoy innovative products designed and manufactured to be the best.
  • Experience world-class after-sales customer support.
  • For the first six months after purchasing an OXWHITE bag from our online store at www.oxwhite.com or any Oxwhite official store (Oxwhite Shopee Mall, Oxwhite LazMall Flagship Store, Oxwhite Tiktok), you are covered by our Limited Warranty. Terms apply.

How to Request a Warranty Claim:

To have your OXWHITE bags replaced or receive compensation, email our Customer Experience Team at hello@oxwhite.com and follow the instructions below:

  • Email our Customer Experience, providing your order number and the reason for your return, including a minimum of three images of the product you'd like to return for approval.
  • Once approval is given, securely pack the product(s) in the original packaging, including all parts and accessories. (Oxwhite has the right to reject the request after receiving the item and conducting an inspection if damages are found not to be from the natural wear and tear of the bag, such as cosmetic damage.)
  • Hand the item to the courier service and provide us with the Tracking Number and parcel details.
  • Your exchange will be processed within 5–10 business days upon receipt and quality check of the item in our warehouse.

First 6 Months of Ownership: Worry-Free

With limited exceptions, if your Oxwhite product is damaged during the first six months of ownership, Oxwhite will offer a replacement or refund. If a replacement product is unavailable, we will provide a product of comparable value. Damages not covered include abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages. Your only responsibility is to ship your bag to us, with postage paid by you.

Warranty Coverage for Bags:

Our warranty is designed to provide coverage for the following aspects of your bag, subject to the terms and conditions outlined herein:

  1. Manufacturing Defects: Our warranty covers manufacturing defects in materials or workmanship. If your bag exhibits defects that were present at the time of manufacture, we will provide replacement (subject to stock availability) or refund.

  2. Zippers and Hardware: Issues with zippers, snaps, buckles, and other hardware are included in our warranty coverage. Should these components fail under normal use, we will address and rectify the situation.

  3. Seams and Stitching: Our warranty extends to cover seams and stitching. If these elements come apart due to manufacturing issues, we will provide replacement (subject to stock availability) or refund.

  4. Material Issues: Any premature degradation or failure of the bag's material under normal conditions is covered by our warranty.

  5. Workmanship: The overall craftsmanship of your bag is covered by our warranty. If the bag falls apart or exhibits signs of poor workmanship under normal use, we will provide replacement (subject to stock availability) or refund.

Total Commitment:

At Oxwhite, we are wholly committed to keeping you satisfied with our products and service. We hope that, after owning and using our products, they become your trusted companions for life. Contact us online seven days a week at hello@oxwhite.com to speak with a customer experience representative during normal business hours (Monday to Friday, 9 am to 6 pm).

Proof of Purchase:

Save your confirmation email or order number as proof of purchase. This will be needed to demonstrate your warranty coverage.

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