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Terms and conditions: 5th Birthday 24 Hours Promo Buy More Save More

1. This promotion is valid only on our website - www.oxwhite.com on 15th June 12am - 11:59pm.

2. The promotion is on a first-come-first-served and while stocks last basis. No pre-order is applicable.

3. This promotion cannot be combined with other ongoing promotions, discounts, or promo/voucher codes.

4. “Buy More Save More Tier Discount” promotion excludes Men/Women Premium Weight Cotton Crew Neck Tee (Seasonal & Essential) & 5th Birthday Collection Products.

5. 5th Birthday Collection Products are as follows:
• 5th Birthday Crew Neck Tee
• 5th Birthday Hoodie Pullover
• 5th Birthday Sweat Shorts
• 5th Birthday Cap

6. The “Buy More Save More Tier Discount” promotion is as follows:
a. Buy 1 item gets RM5 off
b. Buy 3 items get RM15 off
c. Buy 5 items get RM50 off

7. Discounts will be calculated at the checkout page. Please review the final amount before making the payment.

8. This promotion is valid between the same products only. Mix and match between different products are not valid.

9. Orders with a final payable amount of RM250 and above are entitled to receive ONE (1) FREE 2in1 Face & Hand Bamboo Towel. The gift entitlement will be shown in the shopping cart. Free gifts are not transferable, refundable, or exchangeable for cash/vouchers/products. They are added to the cart at random selection at while stock lasts basis.

10. Orders placed through the Oxwhite Official Website with a final payable amount above RM150 and below RM250 are eligible to claim ONE (1) FREE 2in1 Face & Hand Bamboo Towel at the Oxwhite Counter, located in Isetan Lot 10, Kuala Lumpur. Please present the Oxwhite order confirmation email to the staff when collecting the gift. Failure to provide the order confirmation email may result in Oxwhite's right to withhold the gift.

11. The Free Gift entitlement will be displayed in the shopping cart, if applicable. Customers must log in or sign up for an account to enjoy the Free Gift. Failure to do so will void the entitlement. Free gifts are non-transferable, non-refundable, and non-exchangeable for cash, vouchers, or products. They are added to the cart at random while stock lasts. Free gifts may be substituted with similar items of equal value based on stock availability without prior notice. Items in gift box/bundle are for illustrative purposes only; decorative items are not included. Please ensure that the Free Gift is added to your cart before proceeding to checkout; otherwise, it will be considered void.

12. Previous orders are not eligible for this promotion, and refunds will not be applicable. Changes or cancellations of previous orders will not be entertained.

13. Due to safety and hygiene purposes, please note that Breatheasy Face Mask, Towels, and Innerwear (Men & Women) including Women Lounge Wear are not eligible for return or refund. They are deemed as non-returnable items according to Oxwhite's Return Policy. For any items found with defects, please email us at hello@oxwhite.com within 1 month from the delivery date. Oxwhite Breatheasy Mask is not a replacement for medical-grade Personal Protective Equipment. Please adhere to the regulations set by the Centers for Disease Control and Prevention (CDC).

14. For any exchange or refund requests, please contact us at hello@oxwhite.com or submit a request via our returns portal at https://oxwhite.com/apps/return_prime. Please refer to Oxwhite's Return Policy for further terms and conditions regarding exchanges and refunds. While we make every effort to accurately display product attributes, such as composition and colors, please note that variations may occur due to differences in electronic devices. The measurements provided on our website, www.oxwhite.com, are approximate and intended to give you a general understanding of the product. Actual measurements may vary based on the production material, with a permissible variance of up to 5% under Manufacturing Acceptance Criteria. Please be aware that human factors during production may impact the final product, and measurement variations can occur depending on the type of measuring tape used.

15. If the shipping postal address or contact number provided is incorrect and requires rerouting, the customer shall bear the rerouting cost. Delivery attempts will be conducted twice, and if failed, the shipment will be returned to the sender, and a refund will be initiated. If a third delivery attempt is requested, with a new shipment consignment required, the cost will be borne by the customer. Any shipment damage caused by pets after delivery will not be reimbursed or entertained. Free Shipping is only applicable to addresses in Malaysia on selected announced dates.

16. Oxwhite reserves the right to amend these terms and conditions at any time without notice.

17. Oxwhite reserves the right to change, limit, or cancel this promotion at any time. Oxwhite also reserves the right to cancel and forfeit any orders deemed fraudulent.

18. In the event of conflicting purchases leading to stock insufficiency, Oxwhite has the right to cancel any purchase. Oxwhite will inform you immediately and reimburse any payments made.

19. Oxwhite is not responsible for any failure to complete your transaction or any problems or technical malfunctions of any telephone or network lines, servers or providers, computer equipment, software, technical problems, or traffic congestion on a mobile network, or any other technical failures including any damage to any person's mobile handset or computer related to, or resulting from this campaign.

20. Oxwhite may, at its sole discretion and without notice, remove, cancel, or disallow any user who violates the terms and conditions, including suspicious or fraudulent purchasing activity, usage abuse, or purchasing products for the purpose of reselling.

21. Oxwhite's decision is final in the event of any dispute related to this promotion. Any correspondence or appeal will not be entertained.
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